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Tax Administration

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Prince William County Taxpayer Attention and Advocacy

  • About Us

    The Taxpayer Attention and Advocacy (TAA) Team operates as an independent unit within the Tax Administration Division of Prince William County. Our purpose is to uphold taxpayers’ rights as outlined in the Taxpayer Bill of Rights, assisting with issues that have not been resolved through standard channels to ensure fair treatment.

    Our Mission

    We aim to view the Tax office from the taxpayer’s perspective, guarantee that all taxpayers are treated equitably and courteously, and consistently adhere to the Taxpayer Bill of Rights.

    What We Do

    The TAA Team aims to enhance the taxpayer experience by nurturing a taxpayer-centric approach to customer service and offering clear and user-friendly resources to educate taxpayers on tax obligations. We collaborate closely with Prince William County’s Communications Department to produce accurate and accessible content such as brochures, videos, and other informative materials covering various tax topics, including personal property tax, business licenses, tangible tax, real estate tax, exemptions, and tax relief. These resources are available on the Tax Administration website.

    We oversee policy adherence, ensure that all staff members follow established standardized procedures, and suggest process improvements as needed. We also stay abreast of legislative changes affecting tax policy to make policy recommendations in response to changes in the Virginia Code.

    Our team conducts internal risk assessments by reviewing phone and email data, account adjustments, and adherence to policies and procedures to ensure accuracy in processes and the information staff provides. When discrepancies are identified, we assist staff with correcting them and recommend or provide additional training.

    Additionally, we assist with complex or escalated issues that have not been resolved through regular channels. We perform thorough reviews of accounts, communication between the Tax Administration Division and the taxpayer, and ensure all information is accurate and compliant with Virginia Tax laws.

    How We Respond to Requests

    • We provide a fresh perspective and conduct an in-depth review of your questions and concerns.
    • We examine department records and communications with you.
    • We ensure our department adheres to policies, procedures, and Virginia Tax Laws.
    • We help research and resolve unresolved issues not resolved by the Tax Administration.

    Note: The Tax Administration Taxpayer Attention and Advocacy Team cannot alter legal tax decisions. However, we will mediate communications within our department on your behalf and ensure that accurate information is provided.

    • You have the right to full details of Prince William Counties’ procedures for assessing property. 
    • You have the right to a timely response from the Tax Administration office when you have a question concerning any aspect of your assessment. 
    • You have the right to receive prompt responses and professional customer service. 
    • You have the right to expect that your tax records and transactions are kept confidential and not disclosed to anyone except as authorized by law. 
    • You have the right to expect the Tax Administration’s Taxpayer Advocate to assert your rights within the office. 
    • You have the right to meet with a Tax Administration representative to discuss the assessment of your property. 
    • If you feel your assessment is incorrect or unfair, you have the right to request a correction of your assessment from the Tax Administration, the State Tax Commissioner, and/or the court system. 

     

    Your Responsibilities 

    • To seek guidance when you have questions or concerns. 
    • To know your tax due date. This can be found on the tax bill or our Tax Calendar webpage.
    • Ensure the accuracy of the information entered into your account by reviewing your tax bill, portal account, and/or the personal property declaration sent to you. 
    • Updating DMV before contacting Prince William County regarding address changes, sale, or disposal of motor vehicles, trailers, and RVs, and ensuring the correct garage jurisdiction is listed. 
    • To inform Prince William County Tax Administration within 30 days of any changes to your account(s). 
    • Promptly notify the Tax Administration when mailing address changes on Real Estate accounts and mortgage payoffs.

    Tax Administration can be reached by email at [email protected] or by calling 703-792-6710.