Social Services

Skip the Trip and avoid the lines for fast, easy and convenient service. You can conduct most of your SNAP, Medicaid and TANF business without the need to visit the office.

DSS’ Protective Services Division is operational during COVID-19. Staff is teleworking and conducting work virtually. CPS and APS investigations are occurring as usual with staff using available protective gear when appropriate and asking questions about illness, travel and other, prior to visiting homes.

As we move through July and August, we are in the months with historically the highest average numbers of heatstroke deaths for children. These cases happen when kids are left unattended in a hot car — sometimes because the driver forgot the child was there — or when young children climb into unlocked cars to play. Learn more about Keeping Kids Safe Prevent Child Death in Hot Cars.

2-1-1 VIRGINIA provides a wide variety of free health and human service referrals. Search the database by category and geographic area, or you can talk with a certified call specialist. Dial 2-1-1 toll free in Virginia, 24 hours a day. Don’t go without assistance simply because you don’t know who to ask or where to begin!

The PWC CAC is a safe welcoming place where children who have experienced abuse can begin their journey of healing. Our team works together under one roof to protect, treat, and counsel child victims and their families. The PWC CAC provides a compassionate and efficient process for child abuse intervention. We seek to prevent and reduce trauma to children and families using a multi-disciplinary approach to investigation, prosecution, treatment, education, and advocacy.

The Virginia Department of Social Services is aware of malicious attempts on SNAP EBT and P-EBT cards. Protect yourself and your family by never providing personal information to an unknown or unsolicited source.