Compliments & Complaints

COMPLIMENT PROCEDURE

The Department of Public Safety Communications is committed to providing the public with professional public safety services. We always strive to perform our duties with acceptance, understanding and approval. If you would like to compliment a Public Safety Communications employee for work considered worthy of recognition, please use the contact information below.

Once your compliment has been received, it will be documented and conveyed to the employee and their supervisors. A copy of the compliment will also be placed in the employee’s personnel service record. Our employees sincerely appreciate positive feedback from the citizens they serve.

COMPLAINT PROCEDURE

It is the policy of the Department of Public Safety Communications to accept and investigate all complaints or allegations of misconduct on the part of any employee. In doing so, the agency will endeavor to be fair to both the complainant and the employee(s) involved. Once your complaint has been received it will be investigated according to appropriate procedures and you will be notified of the results. The Department of Public Safety Communications encourages the filing of legitimate complaints as a means to hold the agency and its employees accountable to the public. However, any false, misleading and/or malicious allegations may result in civil and/or criminal sanctions.

Your contact can be made in writing, by telephone, by fax, or in-person to any communications supervisor or to the address and phone number below.

Director Michele Surdam
Department of Public Safety Communications
3 County Complex Court
Prince William, VA 22192-9201
Fax: 703-792-7149
(non-emergency): 703-792-6500