Prince William County Enhances Inspection Timeframe Services With a New 2-Hour Window Email Notification

Prince William County Department of Development Services is making significant progress in its digital transformation strategy to enhance customer services. Effective Monday, October 14, customers will start to receive an automated email the morning of their scheduled inspection noting the inspection two-hour window timeframe. 

This latest enhancement in customer service delivery provides residents, developers and contractors a more direct and convenient way to access scheduled inspection times, in addition to being able to check for inspection times online in ePortal.

“We are very pleased to deliver on this latest milestone achievement in our ongoing efforts to provide human-centered and customer-centric services within the permitting process,” shared Mandi Spina, Director, Department of Development Services.

To schedule an inspection, customers can go online in ePortal or call the Automated Phone System. 

• ePortal: Visit www.pwcva.gov/ePortal and reference your permit number.
• Automated Phone System: Dial 1-866-457-5280 and enter the required 6-digit IVR pin number assigned to your permit.

Both systems are available seven days a week and are continuously updated so that customers have immediate access to inspection results shortly after the inspection.

For more help with scheduling or codes, please visit our website, access videos and user guides, review the guidelines and FAQs, or contact the Building Construction Inspection Branch at (703) 792-7006 or email [email protected].

To learn more about Prince William County’s commitment of striving for exceptional customer service, maximizing operational efficiencies, increasing modernization, providing excellent service delivery, and collaborating with the community, visit PWC Works.

About Prince William County Department of Development Services

The Department of Development Services promotes a culture where staff and customers work in partnership to create and sustain a better quality of life and environment in which to live, work and play. Development processes are designed to be effective and efficient, and ensure compliance with federal, state, and local regulations.  The Department of Development Services supports economic development, public safety, revitalization, infrastructure improvements, and the protection of natural resources.  Staff provides customers the highest quality of service and respect.  We supply the public with development information through effective communication and education. To learn more visit:

www.pwcva.gov/department/development-services, email: [email protected] or call (703) 792-6930.