Department of Information Technology

The Department of Information Technology investigates questions and complaints about cable television in Prince William County.

• If your question or complaint is about cable television, use the form below to tell us about it, or call us at (703) 792-6880 (TTY: 711). 
• If your question or complaint is about your telephone or internet service, use this link to file a complaint with the Federal Communications Commission or call (888) 225-5322.

Read the cable franchise agreements:

• Comcast CATV Franchise Agreement
• Verizon CATV Franchise Agreement

Before submitting a complaint to the Department of Information Technology, it’s important that you contact your cable provider and attempt to resolve the issue. If you’re not satisfied with the resolution, please return to this webpage and file a complaint.

Prince William County currently has cable franchise agreements with the following companies:

Comcast/Xfinity	(800) 934-6489
RCN/Astound	(800) 746-4726
Verizon	(888) 553-1555