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What We Do
The Transformation Management Office (TMO) partners with agencies and the community involved in transformation initiatives and projects around continuous improvement tools, knowledge and skills. The TMO provides coaching, consultation, structured problem solving, business process improvements; the office collects, promotes and highlights innovations and success stories and works on countywide initiatives.
The mission of the TMO is to develop, design and lead strategic initiatives focused on action-oriented process improvements and change management, digital transformation and a lens of person-centered delivery of government services for residents, visitors, employees and those doing business in Prince William County. The TMO will help build and facilitate a more collaborative approach across government agencies to solve for and transform the county’s biggest organizational challenges into responsive, inclusive and customer-focused experiences. This is achieved by encouraging and amplifying a culture of inclusion, innovation, accountability and continuous quality improvement.
Through weekly Recognizing Innovations in Service Excellence (RISE) meetings, the TMO and the Executive Steering Committee highlights, reviews, supports and coordinates new and existing innovations, transformations and change management projects.
Please contact us through our email [email protected], if you have questions.
We Provide the following services:
Expand all- Develop Solutions in Service of Customers
What Is It: A problem-solving strategy used to ensure people are the focal point of the design process.
Action: Use tools and approaches to understand and map customer journeys, user needs, and experiences in order to create a clear understanding of customer services and how to engage with the agency and county effectively.
Benefits: Improved customer engagement; enhanced outcomes, better customer experience.
- Change Management Support
What Is It: Change management is a framework for managing the people-side of change within an organization.
Action: Certified in Change Management, the TMO can deploy and leverage the ADKAR model to support service changes and agency transformation initiatives.
Benefits: Successful change management outcomes, greater adoption in new projects, initiatives, and services.
- Process Improvement & Mapping Support
What Is It: Also known as business process improvement, refers to the process of finding methods to make existing processes faster, more accurate, more efficient, and more reliable. The goal is to think about this practice as an ongoing exercise rather than a one-time action.
Action: Identify, graphically display, redesign and improve existing business processes and challenges to improve process time, customer service and quality.
Benefits: Increased capacity and productivity for the agency.
- Project Management Support
What Is It: In Project management, businesses including governments engage in acts of planning, organizing, and managing a project to achieve a predefined goal or outcome. Projects is how we things get done in PWC.
Action: Planning, execution, monitoring, and closing a transformation project using different methodologies to advance a transformation initiative in support of agencies.
Benefits: Improved communications, quality, control, and timely delivery of transformation projects.
- SMART Goal Development & Performance Benchmarking
What Is It: The process of comparing your business's performance to that of others in your industry. This can help you identify areas where you shine and need improvement.
Action: Work with agency leadership to benchmark existing performance metrics and develop SMART performance metrics and related KPIs as a measure of performance success.
Benefits: Clear objectives and related KPIs for agency execution, increased motivation, commitment and accountability
- Community Outreach & Partnerships Consultation
What Is It: Consultation on community outreach/engagement which will assist with identifying community partners and businesses to participate in innovative transformation projects.
Action: Planning and helping to coordinate and facilitate initial meetings between community leaders, partners, and businesses to help drive innovation and synergy in serving the community.
Benefits: Identifying gaps in partnerships and /or with community engagement; grant collaboration and fostering discussions and further collaborations.
- Employee Engagement for Project Assistance
What Is It: TMO can offer connections to PWC employees specially trained in tools and areas that may be of assistance to projects.
Action: Employees may offer assistance or guidance on a project related to their particular expertise, e.g., using Outward Mindset Tool; serve on a task force, etc.
Benefits: Offers supplemental support, skills and knowledge that may be needed to move the project forward toward reaching goal or establishing a process.
- Startup Support for New Departments
What Is It: A suite of services designed to guide and empower newly established offices or departments through their initial stages of development, ensuring smooth transitions and effective operations.
Action: The Transformation Management Office will facilitate the establishment of frameworks and practices to set new departments on the path to achieving their objectives and serving the community effectively.
Benefits: Strategic planning, organizational design, stakeholder engagement, process optimization, resource allocation, and ongoing support to foster growth and success.
- Glint Employee Survey Action Steps for Opportunities
What Is It: Glint survey is the annual employee survey. Departments receive information from the survey regarding strengths and opportunities for growth.
Action: TMO can facilitate and coordinate in developing actions that address opportunities for growth identified in employee survey.
Benefits: Assist departments with identifying action steps that may make the biggest impact on addressing the opportunities noted by their staff for change.
- Leadership Experience Sessions
What Is It: TMO customizes leadership development sessions that meet the leadership skills, knowledge or strategic thinking opportunities identified by department for growth.
Action: TMO can design various activities that would lead to enhanced leadership experience.
Benefits: Provides opportunities for teambuilding, collaboration, engagement centered around strengthening Teams.
- Customized Department Workshop/Retreat Planning
What Is It: TMO customizes retreats and staff meetings for Departments and/or Divisions based on Qualitive and Quantitative data, that may help with decision making. The TMO will work with the Department/Division in thinking of opportunities for improvement and opportunities identified by department/division.
Action: TMO can facilitate and coordinate full day retreats and staff meetings.
Benefits: Creating a customized retreat or meeting for Departments can be an excellent way to foster team bonding, improve communication, and align departmental goals with broader county objectives.